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Beyond the Chaos

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Take back control and move your business forward with Teamwork.com and Accredited Solution Partner Beyond the Chaos. Whether moving to Teamwork.com from another project management software, just starting to build your systems and processes, or anything in between, our onboarding, planning, and implementation services will help you stay on top of your clients’ priorities, teams, and projects. As the only accredited partner with three certified consultants, Beyond the Chaos also offers robust operational support, including process development, operations and project management, consulting, and implementation of a full stack of software to fully run your business.

See Our Client Success Stories

Description

About Beyond the Chaos

Beyond the Chaos' team of fractional COOs, consultants, and project managers helps small business owners with fewer than 150 team members end their frustration, stop the chaos, and regain control of their businesses and lives. How?

We help you improve your operations by teaching you to use SaaS collaboration tools – like Teamwork.com – more effectively. We provide how-to and training plans for Teamwork.com for you and your team to implement. After planning, we can also do the implementation work for you on a project or ongoing basis - including project management, operations management, and fractional COO services.

Our fractional model allows you to work with us only as much as you need and to scale up as your business grows. See how we work together!

Media

  • Interview between SB Expos & Events, Beyond the Chaos, and Teamwork.com.

Services

Onboarding Support
Businesses can implement Teamwork.com and Teamwork Desk more effectively, quicker, and achieve healthier platform use by working with a partner. We can also help you identify which Teamwork.com package you need, and how many users you need. See our packages.
Operations Consulting
Consulting helps us learn about your business goals and what’s standing in the way. From our conversation, we’ll provide a clear list of priority activities to focus on. This is for small business owners wanting to know how to grow their companies and get out of the day-to-day holding them back. Consulting can be a part of a suite of services or on its own if you choose to implement the work yourself. 
Implementation
This done-for-you service is where the rubber meets the road. Unlike most consulting firms, we actually DO what we recommend. Implementation could involve:

  • writing processes
  • creating software automation
  • setting up templates or checklists
  • implementing software tools
  • training your team
  • owner accountability sessions
  • coaching on how to DIY
  • managing projects with your client and your team
  • and much more 

Whatever the work, we are definitely more than “just” project managers. Over time, your consultant can become a trusted partner integrated into your team to listen and advise on many areas of your business.

Pick My Brain Consultation​
Are specific questions about Teamwork.com or operational challenges holding up your progress? Sign up to Pick My Brain! A one-hour paid consultation with your choice of Operations and Project Management experts. This is a stand-alone service open to anyone. Come to the call with your agenda, and we’ll get through as many items as possible. Schedule your session here.

Resources

Our Team

Susan Fennema photo
Susan Fennema

Chaos Eradicating Officer

Susan Fennema is the CEO of Beyond the Chaos, which helps small business owners extricate themselves from their day-to-day business operations to grow their businesses and get their lives back. Her team has served over 200 small businesses and is an Accredited Solution Partner.

Danielle Japczyk photo
Danielle Japczyk

Chaos Killer

Danielle is our internal operations director and a consultant with our clients. She earned her bachelor’s from Illinois State University and her master’s from Keller Graduate School of Management. She uses her unique skill set to control chaos by making technology hum.

Lynette Lamarque Wilson photo
Lynette Lamarque Wilson

Chaos Killer

Lynette likes finding logical and efficient ways to make ideas happen. She's PMP Certified with experience in administration and operations, particularly for healthcare and non-profit organizations. She has an MBA (with a specialization in Project Management).

Testimonials

  • Stacy Chapman
    CEO

    We are a small software company that had a complicated tangle of systems and an out-of-control ticket backlog at the start of the project and within a few months were working smoothly and well with 100% compliance to our SLAs. All this via a (surprisingly) very fun project with our BTC consultant who is proactive, flexible, thoughtful, and an absolute pleasure to work with.
  • Lisette Wilson
    Principal Consultant

    After my first opportunity of working with the Beyond the Chaos team, I realized how relaxed and confident it made me feel at the end of the day. Simple things like getting a summary with clear tasks and discussion summary calmed me. Working with BTC feels proactive, instead of me reacting after the fact, getting one story from my developer and another from the client.
  • LaShunda Cameron
    Deputy Chief Operating Officer

    After training on Teamwork.com, learning different tools and templates, and actually taking steps to develop deliverables was a great exercise. Our supervisors are managing their departments and employees better than ever. The BTC team’s positivity, enthusiasm, and knowledge of the software was the best part of the training. We will call on BTC again for more training.
  • Joe Scarpetta
    CEO / Owner

    Processes are improved with my being out of the way; clients have a single point of contact to make sure things are moving along and can have questions answered. The BTC team adds value to the business by setting clear expectations with clients and pushing to make things happen. All the team members align with our business goals and offer suggestions and feedback for improvement.
  • Ramona D'Cruz
    Media Assistant

    I have so much more confidence in what I am doing. I try to utilize all the different tools and features that I learned, so I really feel like I am using what we pay for. BTC truly helped me learn a new skill with a platform that so many different people use. Because of that, I am a better worker and feel like I am doing my job more effectively.
  • Stacy Chapman
    CEO

    We are a small software company that had a complicated tangle of systems and an out-of-control ticket backlog at the start of the project and within a few months were working smoothly and well with 100% compliance to our SLAs. All this via a (surprisingly) very fun project with our BTC consultant who is proactive, flexible, thoughtful, and an absolute pleasure to work with.
  • Lisette Wilson
    Principal Consultant

    After my first opportunity of working with the Beyond the Chaos team, I realized how relaxed and confident it made me feel at the end of the day. Simple things like getting a summary with clear tasks and discussion summary calmed me. Working with BTC feels proactive, instead of me reacting after the fact, getting one story from my developer and another from the client.
  • LaShunda Cameron
    Deputy Chief Operating Officer

    After training on Teamwork.com, learning different tools and templates, and actually taking steps to develop deliverables was a great exercise. Our supervisors are managing their departments and employees better than ever. The BTC team’s positivity, enthusiasm, and knowledge of the software was the best part of the training. We will call on BTC again for more training.
  • Joe Scarpetta
    CEO / Owner

    Processes are improved with my being out of the way; clients have a single point of contact to make sure things are moving along and can have questions answered. The BTC team adds value to the business by setting clear expectations with clients and pushing to make things happen. All the team members align with our business goals and offer suggestions and feedback for improvement.

FAQ

Project management is the art of organizing the details of a project: WHAT is going to happen, WHO is going to do it, and WHEN does it need to get done. It keeps projects on time and within budget. When your projects are completed within budget, you can avoid scope creep and maintain profits, thus growing your business. Examples of our project management services include: running your status meetings, creating new operational processes and implementing new collaboration software.
If you're currently reading this page, chances are, you are already feeling it. Chaos means having to work every weekend or not having time to spend with your family. It means struggling to fulfill promises and obligations to your clients and employees. Chaos is overwhelm. This is a great list to help you identify other signs of chaos in your business. Our project management services work to get you beyond the chaos.
We believe that project management should facilitate the team's and clients' end goals. It should not be invasive or bureaucratic. The structure we create should set you free, not bog you down. We view ourselves as the neutral diplomat, serving as an extension of our clients' small business. We understand that your business is extremely personal to you, so we're nurturing, but we won't let drama or chaos consume you or your business. While we help you complete the projects how they were scoped, we also listen to you and the pain points of your business. We provide a clear and simple path to solving your problems and repeating your successes. We listen to your frustrations and provide insight and suggestions based on our experience working with so many other small business owners.
Good news! Project management is billable. You can bill this time back to your client. It's not uncommon for us to hear that project management is overhead. But think about it this way - someone is probably already doing the project management work (whether it's your developers or creative team) - so your clients are already paying for it, but it probably isn't being done that well. Project managers allow developers and creatives to focus on what they do best. Meanwhile, the project manager supervises the scope, timeline, and budget to help keep clients happy. That's how project management reduces the overages on your hourly billing estimates.
That's fantastic! Then you already have a head start on understanding the value of project management. We can still coach your team to produce more efficient time management and client communication results. And if you already have existing project management processes, we can review them to make sure they are working effectively across the team. We are also available to help out if you need a quick ramp up for a special project, are between project managers, or to help you manage through a long absence. And keep in mind, project management is billable, and you can bill this back to your clients.
We are not software developers, architects, graphic designers, or accountants. But we do understand “geek speak” and can communicate well with developers. We have 135+ years of experience working with creatives. And, we can also communicate with clients. Being able to bridge that gap reduces misunderstanding and frustration.

Not being developers also helps us through the testing process, as we see the user experience through the client’s eyes. Our team can sit back and see the big picture, rather than work in the weeds of the technician, which is a huge benefit to the project. We don’t try to figure out how to solve the clients’ problems. We try to figure out how to make the solution that the expert comes up with work within the project.

Reviews

5.0 / 5

(Based on 8 reviews)

Rating breakdown
5 Stars
(8)
4 Stars
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3 Stars
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2 Stars
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1 Stars
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Friday, November 22, 2024

CFO

K
Kimberly Dunn
Review

Lynette and the BTC team have been so extremely helpful in getting us organized and better utilizing Teamwork. The process for helping us hass been smooth, Lynette has helped us stay focused (not an easy task) and we're making significant headway on streamlining our processes and best utilizing teamwork. Truly a game changer and sanity saver!

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Tuesday, November 19, 2024

COO

L
Lorien Elgersma
Review

Working with Beyond the Chaos has helped us so much in navigating trying to scale our company, and adding in a project management system. Teamwork is a really great tool, but it's not perfect: and the BTC team has had great influence and communication with their developers- helping us get answers. And when it wasn't the ideal answer, they help us come up with creative solutions that are sustainable and work for both us and the platform. They're an invaluable part of our team!

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Monday, June 10, 2024

Owner

H
Helen Malinowski
Review

We had the pleasure of working with Lynette to set up our systems through Teamworks, and her support has been invaluable. Lynette demonstrated exceptional expertise and dedication throughout the entire process. She patiently guided us through each step, ensuring that our team fully understood how to utilize Teamworks to its full potential. Her knowledge and experience were evident as she customized the platform to meet our specific needs, streamlining our workflows and improving our overall efficiency. Lynette's attention to detail and her proactive approach in addressing potential issues before they arose made the implementation process smooth and hassle-free. Moreover, her willingness to provide ongoing support and answer any questions we had post-setup has been incredibly reassuring. Thanks to Lynette, we now have a robust system in place that enhances our operations and allows us to focus more on our mission. We highly recommend Lynette to any organization looking to optimize their systems and improve their operational effectiveness. Her professionalism, expertise, and unwavering support have made a significant positive impact on our work.

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Monday, May 20, 2024

Founder & CEO

J
Jennifer
Review

We came to BTC & Lynette with a BIG ask in a short time frame- her attitude, patience and feedback throughout the process made it as easy as it could have been and even enjoyable!!! I cannot say enough great things about working with her and Beyond the Chaos.

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Friday, May 17, 2024

CEO

C
Charles Delfs
Review

BTC (Beyond the Chaos) Introduced us to TW several years ago. They have guided and advised us on not only the application but also on systems and processes needed to run our business. I would strongly encourage starting a conversation with them if you are serious about growth and efficiency. C.

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Wednesday, May 15, 2024

Owner

B
Bethany
Review

I am thrilled with the transition from our previous project management software to Teamwork. Susan and her team at Beyond the Chaos suggested the switch for a number of reasons, but when they said I would be able to track my job costing more closely, I was sold. I always had a rough idea of my margins, and now I have a more precise understanding. Beyond the Chaos is a tremendously helpful resource for growing businesses.

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Tuesday, May 14, 2024

CEO/Founder | The Scarpetta Group, Inc.

J
Joe Scarpetta
Review

I've collaborated with Susan and her team at Beyond the Chaos for many years. Susan has not only become a fantastic friend but also a trusted partner. She has taken my business from ideas in my head to documenting every process and workflow, allowing it to function seamlessly even in my absence. In terms of teamwork, she has provided comprehensive guidance to my team and me, introducing, time tracking, and ensuring our processes are well-organized within Teamwork. We manage about 35-40 projects simultaneously, all streamlined and accessible through Teamwork. Susan and Beyond the Chaos have been invaluable in helping us with templates optimizing our use of Teamwork, and keeping us informed about its new features. If you're seeking someone who comprehends business intricacies and can assist in organizing, documenting, and managing your projects, Beyond the Chaos is simply the best.

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Tuesday, May 14, 2024

Operations Manager

B
Beth
Review

Susan and her team are outstanding! Highly recommend!

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